Mia Senior Living Solutions
Mia Senior Living Solutions is passionately dedicated to changing the way we care for seniors. We are committed to our residents and families to provide affordable high quality services. We are committed to our employees to be an employer of choice. We are committed to our business partners to run exemplary businesses.
Mia Senior Living Solutions is built on principals of service, integrity and empathy towards our customers and employees. We are committed to conducting business in a caring and honest way and delivering on our promises.
Be Accountable - We are responsible for our own behavior and actions. The responsibility for providing service for our customers: residents, their families, representatives and our vendors, starts with each employee. We value actions which are based on facts and considerate thinking.
Deliver Customer Satisfaction - We believe that customers deserve service that is provided in a timely and careful manner. We place a high value on following up and following through to completion with services, needs and inquiries from our customers.
Communicate - We value and expect the open and honest sharing of ideas, concerns, and problems at all levels of our organization. Quality customer service requires sharing of information, clear and effective written and spoken expression and presentation of ideas and factual information throughout the organization and with our customers.
Be Compassionate - We believe that the concerns of our residents, their families, representatives and employees are important. We believe it is important to listen carefully to others to fully understand their views before making decisions or conclusions, to appreciate and be sensitive to the feelings and needs of others, and to measure our own impacts on others. We will have respect and consideration for one another.
Be Consistent - We strongly value fair and equal delivery of our services and policies to all our customers. We believe our policies and procedures should be enforced in a fair, just and honest manner throughout our organization and community.
Be Honest - We value people who are honorable in principles, intentions, and actions, and who are ethical and fair. We value truthfulness and integrity.
Be Professional - We value education, training, and personal attitudes and appearance that support the development, maintenance, and advancement of a qualified, customer oriented work force.
Be a Team Player - We are all part of the same team with the same goals and objectives. We shall accept and work towards those goals as part of the team even though we may not personally agree with every aspect. We shall accept and work with other members of a team.